KZTWEB · Practical guide
Choose a repetitive task
Drafting replies, searching an approved knowledge base and routing enquiries can be useful candidates. Describe the current process and where a person checks the result.
Limit data and actions
Do not send confidential information to an external service without agreed rules. A chatbot should explain its limits and hand complex questions to a person.
Test before adoption
Use examples of common and difficult questions. Compare cost, time and quality with the current process. AI service licences and usage costs are agreed separately from development.